ITIL 4 is the global standard for IT service management. ITIL certified professionals are in demand across IT operations, service desk leadership, and digital transformation programs at enterprises of every size.
ITIL 4 and ITSM credentials that validate service management expertise across IT operations roles.
The entry-level ITIL certification covering the ITIL 4 framework, service value system, four dimensions model, and key ITSM practices. No prerequisites required. The baseline credential for IT service management roles.
Start Practice TestOne of four modules required for ITIL 4 Managing Professional designation. Covers planning and building service value streams, managing queues and backlogs, and continuously improving services. Requires ITIL 4 Foundation.
Start Practice TestCovers customer journeys, service level agreements, service relationship management, and co-creation of value with stakeholders. Part of the Managing Professional pathway. Requires ITIL 4 Foundation.
Start Practice TestThe full Managing Professional designation requiring four module exams: CDS, DSV, HVIT, and DPI. Validates expertise in all aspects of IT service management for practitioners running IT-enabled services and teams.
Start Practice TestITIL exams test conceptual understanding as much as process knowledge. Use this four-step plan.
All ITIL 4 paths begin with Foundation. It introduces the service value system, practices, and guiding principles that underpin every higher-level ITIL module. The exam is 40 questions, closed book, and scored at 65% to pass.
ITIL exams are administered by PeopleCert on behalf of Axelos. Study with an Accredited Training Organization (ATO) course — many include an exam voucher. Look for courses that include PeopleCert official practice exams.
ITIL exams are not about memorizing definitions. They test your ability to apply ITIL practices to realistic IT service management scenarios. Practice with scenario-based questions until you can identify the correct practice and reasoning quickly.
ITIL exams are delivered by PeopleCert either online proctored or at accredited test centers. Score 80% or higher on full practice exams before booking the real exam. ITIL 4 Foundation is a closed-book exam — no materials allowed.
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